Whether you’d like to explore business finance information on Small Business Finance or share feedback about our content, we welcome your interest. You can explore our information and resources to learn about business loans, rates, fees and finance options. This website publishes general information and tools; it does not accept finance applications or quote requests, arrange referrals or provide personalised financial or credit advice.
We also value your feedback and suggestions - they help us continually improve the Small Business Finance experience and ensure our resources meet the needs of our readers.
For general questions, content corrections, compliments or complaints about our website, please write to Clark Family Pty Ltd at the mailing address below.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to brokers’ or providers’ application, policy, loan or claims systems.
If you have a question about personal information you provided through a previous enquiry on this website, please write to us at the mailing address below.
Please do not include sensitive personal or financial information in your correspondence, such as passwords, banking details, credit card details, Tax File Numbers, identification documents or other information that is not necessary for us to respond to your request.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about our website, including the way your personal information has been handled, please write to us at the mailing address above in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If your complaint concerns a broker, lender, insurer or other financial services provider, contact that business first. If the matter remains unresolved, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide to us will be handled in accordance with our Privacy Policy. Information you provide when contacting us is used to respond to your enquiry and manage your request, not to refer you to a broker or lender.
You can request access to or correction of your personal information at any time by contacting us in writing.
Website Operator
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
For general information about licensing and regulatory matters, please visit the ASIC website.
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