We also value your feedback and suggestions — they help us continually improve the Small Business Finance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Business credit refers to the creditworthiness of a business, distinct from personal credit. It enables businesses to establish a credit history that is linked to their EIN (Employer Identification Number) rather than the owner's personal SSN (Social Security Number). - read more
Welcome to our comprehensive guide on the essential steps to launching your start-up successfully. Whether you're a budding entrepreneur or an experienced business owner looking to refine your approach, having a solid plan in place is crucial for success. - read more
Judo Bank has put SME lending risk back under the spotlight after its listed parent, Judo Capital Holdings, suffered a sharp share price fall on 25 June 2026. The specialist business lender disclosed that three customer exposures had deteriorated in recent weeks, prompting higher credit provisions and a downgrade to its expected full-year profit before tax. - read more
Australian small and medium-sized enterprises (SMEs) are demonstrating a notable shift in their financing strategies, moving from survival-focused borrowing to growth-oriented loan applications. Data from OnDeck Australia indicates a 42% year-on-year increase in loan applications during the December quarter of 2025, with a significant portion of these applications aimed at business expansion. - read more
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Knowledgebase
Debt Consolidation: A means empoyed to renegotiate debt. By combining loans and outstanding bills, a person can consolidate debt with a single financial institution resulting in a single monthly repayment.
