We also value your feedback and suggestions — they help us continually improve the Small Business Finance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Working capital is the lifeblood of any business, serving as the catalyst for sustainability and growth. For Australian businesses, maintaining a healthy level of working capital ensures that operations run smoothly and expansion opportunities can be seized without delay. The ability to meet short-term liabilities, invest in product development, and respond to market demands hinges on this critical financial metric. - read more
For small businesses, the facility to obtain credit can dramatically affect daily operations and long-term growth strategies. Managed wisely, it allows for the leverage needed in negotiations, and procuring investment opportunities, and can often mean the difference between stagnation and scaling new heights in the corporate landscape. - read more
In the evolving landscape of small and medium-sized enterprise (SME) financing in Australia, a significant trend has emerged: brokers are increasingly directing their clients towards non-bank lenders. This shift is primarily driven by the need for faster loan approvals and more streamlined application processes, especially for loans under $500,000. - read more
Australian small and medium-sized enterprises (SMEs) are demonstrating a notable shift in their approach to financing, moving from survival-focused borrowing to strategies aimed at business expansion. This change is evidenced by a 42% year-on-year increase in loan applications during the December quarter of 2025, as reported by non-bank lender OnDeck Australia. - read more
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Knowledgebase
Certificate of Deposit (CD): A savings certificate with a fixed maturity date and specified interest rate, typically higher than a standard savings account.
